Job Summary

Conduct sales and services activities including develop and maintain relationship with customers / traders / distributors of EO Based Performance Business in compliance with PTTGC group business strategies so as to achieve business target.

Job Description

1. Monitor situation of EO Based Performance Business products’ industry and market situation i.e. supply and demand, trend, competitor, price,and customer’s requirements etc. in order to develop marketing database, prepare market situation report to support further analysis in marketing and sales function.

2. Implement sales processes including negotiate with customer/ trader/distributor and prepare sales contract subject to review by Product Sales Manager and Legal. 3. Implement sales contract comply with sales processes of EO Based Performance Business Products i.e. demand forecasting (daily, monthly and quarterly basis), order placement, delivery plan, etc. liaise with customer / trader /distributor to ensure smooth sales operations complying with customer / trader / distributor’s requirements.

4. Coordinate with Production Planning, Sales Operation Support and Logistics Operation team to ensure product availability, readiness of sales document and delivery capability meeting with customer / trader /distributor’s requirements.

5. Update and maintain customer data i.e. account information, demand forecast, etc. in CRM and SCM system to enhance the efficiency and effectiveness of sales and trading activities.

6. Be an important touch point to get voice of customer (feedback, enquiry, or complaint from customer / trader / distributor) and liaise with related team to analyse, solve, and response to such voice of customer.

7. Conduct customer satisfaction survey to get feedback of products and services quality provided to customer / trader / distributor and analyse such feedback to address needs and values so as to meet expectation and improve satisfaction.

8. Develop and retain good relationship throughout value added chain. Provide assistance to the customers when they encounter problems related to the services and products in order to solve the problems in a timely and effective manner.

9. Prepare call reports, sales report and other related documentations in order to keep track of the sales transaction and performance and understand the changing of market situation.

10. Collaborate with sales team among other business units to provide services to common customers.

11. Support and coordinate with market development and strategy and business development to develop / improve products portfolios based on market needs.

12. Acknowledge, notice and ensure all related works comply with policy and regulation of Internal Compliance Program according to Chemical Weapon Convention for Triethanolamine product.

13. Adhere to all company policies, regulations, orders, manuals, procedures, and business code of conducts and ensure that they are fully implemented within job function.

Job Description (Cont. 2)

Job Description (Cont. 3)

Job Qualification